الاستبدال والاسترجاع

Dyaax Store cares about your satisfaction and promises to provide the best possible service to customers. All products are carefully inspected before shipping and carefully packaged before shipping to ensure they arrive in good condition, and the store bears full responsibility if the product arrives damaged, broken, or different from your order. Terms of exchange and return: In case the product arrives damaged, broken, or different from your order from the store, we will compensate the customer with a monetary amount or a new product according to what the store deems appropriate. The customer must notify the store's technical support within no more than two days from the date of receiving the damaged or incorrect product, with a detailed explanation of the problem, so that the compensation amount or a new product can be determined according to what the store finds suitable. If the product is intact but the customer wishes to return or exchange it, this is possible provided that the products are in their original packaging and not opened or used, and the customer bears the cost of reshipping the product to the store. Except for clearance products, which are absolutely non-returnable or exchangeable. The customer must notify the store's technical support within no more than 7 days from the date of receiving the intact product they wish to return or exchange for another product in the same store, and the customer bears the shipping fees determined by the shipping company. If the compensation or return is approved, the amount will be automatically refunded to the same card used for the purchase, which may take between 1-4 weeks depending on the bank. In the case of cash payment, the amount will be refunded via bank transfer to the customer's account within 48 hours.